This Payment Policy sets out the terms governing deposits, withdrawals, supported payment methods, processing times, limits, identity verification, and related obligations for all players at Kokobet, operated at kokkobet.com. By making a deposit or requesting a withdrawal, you confirm that you have read and agree to the terms described below.
Kokobet is operated by 3-102-897762 LTDA / Luckywayz Limited B.V. and is licensed under Curaçao Gaming Control Board licence OGL/2024/1497/0884, as well as Costa Rica registration number 3-102-897762 LTDA. All payment transactions processed through kokkobet.com are conducted in accordance with those regulatory frameworks and applicable anti-money-laundering obligations.
Kokobet supports the following fiat currencies for account balances and transactions:
In addition, Kokobet supports 24 cryptocurrencies for both deposits and withdrawals, including Bitcoin (BTC), Ethereum (ETH), USDT, USDC, Solana, Dogecoin, XRP, BNB, Litecoin, Cardano, Toncoin, Polygon, and a further 13 digital assets available in the cashier. Your account denomination is set at registration. Currency conversion fees may apply where a transaction is processed in a currency that differs from your account currency; any applicable conversion rate is displayed in the cashier at the time of the transaction.
The following payment methods are available at kokkobet.com. Availability may vary by jurisdiction. All deposits are credited to your account in the denomination of your registered currency at the prevailing exchange rate where applicable.
| Method | Deposits | Withdrawals | Min Deposit | Max Deposit | Deposit Speed |
|---|---|---|---|---|---|
| Visa | Yes | Yes | €20 | €5,000 | Instant |
| Mastercard | Yes | Yes | €20 | €5,000 | Instant |
| Skrill | Yes | Yes | €20 | €10,000 | Instant |
| Neteller | Yes | Yes | €20 | €10,000 | Instant |
| iDEAL | Yes | No | €10 | €5,000 | Instant |
| Noda Pay (Bank Transfer) | Yes | Yes | €20 | Varies | Instant |
| Paysafecard | Yes | No | €20 | Varies | Instant |
| Revolut | Yes | No | €20 | Varies | Instant |
| MiFinity | Yes | No | €20 | Varies | Instant |
| AstroPay | Yes | No | €20 | Varies | Instant |
iDEAL is available for deposit only and is accessible to players banking with participating Dutch institutions. Noda Pay facilitates direct bank transfers and is connected to ABN AMRO, ING, and Rabobank. Paysafecard, Revolut, MiFinity, and AstroPay are deposit-only methods; withdrawals using these methods are not supported and must be directed to an eligible withdrawal method instead (see Section 6.3).
| Asset | Deposits | Withdrawals | Min Deposit | Max Deposit | Deposit Speed |
|---|---|---|---|---|---|
| Bitcoin (BTC) | Yes | Yes | ~€10 | 0.45 BTC | Instant (on-chain confirmation) |
| Ethereum (ETH) | Yes | Yes | ~€10 | 10.55 ETH | Instant (on-chain confirmation) |
| USDT / USDC | Yes | Yes | €10 | Varies | Instant (on-chain confirmation) |
| Solana, Dogecoin, XRP, BNB, Litecoin, Cardano, Toncoin, Polygon + 13 further assets | Yes | Yes | ~€10 | Varies by asset | Instant (on-chain confirmation) |
Cryptocurrency deposits are credited to your account once the required number of network confirmations has been received. Kokobet does not control blockchain confirmation times; delays caused by network congestion are outside our remit. Deposit and withdrawal limits for cryptocurrency are expressed in the relevant digital asset and are subject to change in line with market conditions. The full list of supported assets is displayed in the cashier at the time of transaction.
Please ensure you always send cryptocurrency to the correct network address generated in your cashier. Kokobet cannot recover funds sent to an incorrect address or on an unsupported network.
The standard minimum deposit at Kokobet is €20 (or currency equivalent). To activate the Welcome Bonus on any of the three qualifying deposits, a minimum deposit of €30 is required. For iDEAL the minimum deposit is €10. For cryptocurrency deposits, the minimum is approximately €10 equivalent in the relevant asset.
To make a deposit, log in to your account at kokkobet.com, navigate to the cashier, select your preferred payment method, enter the amount, and follow the on-screen instructions. All deposits are processed instantly upon receipt of cleared funds or sufficient on-chain confirmations. Kokobet does not charge a fee for processing deposits; however, your payment provider or card issuer may apply their own charges, for which Kokobet bears no responsibility.
If a deposit fails, please verify with your payment provider or bank that the transaction has not been debited before attempting again. If funds have been debited but not credited to your Kokobet account, contact our support team via live chat (available 24/7) or at [email protected] with full transaction details, and we will investigate promptly.
A mandatory 1× deposit turnover is required before any withdrawal can be processed, even where no bonus is active on your account. This means the deposited amount must be wagered at least once across eligible games before a withdrawal request will be approved. This requirement exists independently of any promotional wagering conditions.
Where a deposit is made in connection with a promotional offer, the bonus terms specific to that promotion govern the wagering and withdrawal conditions. Key terms applicable to the Welcome Bonus package are summarised below for reference. Full promotional terms are published on the relevant bonus pages at kokkobet.com.
Bonuses must be used within their stated validity period. Expired bonuses and associated winnings are forfeited. Kokobet reserves the right to void bonus funds and winnings if bonus terms are breached, including but not limited to exceeding the maximum bet limit during an active bonus.
The minimum withdrawal amount at Kokobet is €20 (or currency equivalent). Withdrawal requests below this threshold will not be processed.
Kokobet aims to process withdrawal requests as quickly as possible. Indicative processing times, once identity verification and internal review are complete, are as follows:
| Method | Expected Processing Time |
|---|---|
| Cryptocurrency (all supported assets) | 15–60 minutes (median approximately 47 minutes) |
| Skrill / Neteller | Under 1 hour |
| Visa / Mastercard | 1–3 business days |
| Noda Pay (Bank Transfer) | Typically instant; up to 1 business day |
Processing times quoted above apply once any internal compliance review and identity verification checks have been successfully completed. Kokobet is not responsible for delays attributable to third-party payment processors, card networks, or blockchain congestion. Withdrawal requests submitted outside standard banking hours for card and bank transfer methods may be subject to additional processing time imposed by the receiving institution.
In accordance with anti-money-laundering principles, withdrawals must, where technically possible, be returned to the same payment method used to make a deposit. Where your deposit method does not support withdrawals (for example, iDEAL, Paysafecard, Revolut, MiFinity, or AstroPay), you will be required to withdraw via an alternative eligible method such as a linked bank card, Skrill, Neteller, Noda Pay bank transfer, or a supported cryptocurrency. Kokobet reserves the right to determine the appropriate withdrawal channel in such circumstances.
To request a withdrawal, log in to your account, navigate to the cashier, select "Withdraw", choose your withdrawal method, and enter the amount. Ensure that all required identity verification documents have been submitted and approved before requesting a withdrawal, as unverified accounts cannot process withdrawals. You will receive confirmation once the withdrawal has been approved and dispatched.
The following conditions must be satisfied before a withdrawal request can be approved:
Withdrawal limits may vary depending on your VIP level and the payment method selected. Specific withdrawal limits for each method are displayed in the cashier at the time of the request. Kokobet reserves the right to process large withdrawal amounts in instalments and may apply enhanced review procedures to high-value withdrawal requests as part of its regulatory obligations.
You may cancel a pending withdrawal request through the cashier, provided it has not yet been dispatched. If you cancel a withdrawal, the funds will be returned to your real-money balance and will remain subject to the 1× deposit turnover requirement before a further withdrawal may be initiated. Kokobet strongly discourages repeated withdrawal cancellations and reserves the right to investigate accounts where this behaviour is observed.
Kokobet is required under its licensing obligations and applicable anti-money-laundering regulations to verify the identity of all players prior to processing withdrawals and, in certain circumstances, during or after the registration process. This process is commonly referred to as Know Your Customer (KYC) verification.
You may be asked to provide one or more of the following documents:
Kokobet aims to review submitted documents promptly. Delays may occur where documents are unclear, incomplete, or require escalated review. You will be notified of the outcome of your verification via your registered email address or through the account dashboard. Withdrawal requests will remain pending until verification is complete.
KYC is not a one-time process. Kokobet may request updated documentation at any time, including in connection with large transactions, changes to your account details, or as part of periodic account reviews. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and the withholding of withdrawal requests pending investigation.
Kokobet strictly prohibits gambling by persons under the age of 18. Age verification may be conducted at any stage, including at registration, during play, or at the point of withdrawal. Accounts found to belong to underage individuals will be closed immediately and any winnings forfeited.
Kokobet operates a robust anti-money-laundering (AML) programme consistent with its regulatory obligations under the Curaçao GCB licence. The following principles apply to all financial transactions on kokkobet.com:
Kokobet does not charge players a fee for standard deposits or withdrawals. However, the following considerations apply:
Kokobet is committed to providing a safe and responsible gaming environment. The following payment-related responsible-gambling tools are available to players:
If you are concerned about your gambling, please contact our support team or seek assistance from an independent responsible-gambling organisation. Kokobet supports responsible gambling and will always prioritise player safety over commercial considerations.
If you believe a transaction on your account is incorrect or unauthorised, please contact us as soon as possible via live chat (24/7) or at [email protected], quoting the relevant transaction reference number. We will investigate and respond within a reasonable timeframe. Please note that initiating a chargeback with your payment provider without first contacting Kokobet may result in the suspension of your account pending investigation. Kokobet reserves the right to recover funds where a chargeback is found to be unjustified.
Kokobet reserves the right to amend this Payment Policy at any time in accordance with changes to applicable regulation, payment provider requirements, or business operations. Material changes will be communicated to registered players via email or an in-account notification. Continued use of kokkobet.com following notification of changes constitutes your acceptance of the revised policy. The current version of this Payment Policy is always available at kokkobet.com.
For any questions regarding payments, verification, or the terms described in this policy, please contact the Kokobet support team:
We aim to respond to all email enquiries within 24 hours. For urgent payment matters, live chat is the fastest channel.
