This Privacy Policy explains how Kokobet, operated by 3-102-897762 LTDA / Luckywayz Limited B.V. and accessible at kokkobet.com, collects, uses, stores, and protects your personal data. By registering an account or using any part of our platform — including the casino, sportsbook, live casino, or mobile application — you confirm that you have read and understood this policy. We are committed to handling your information responsibly and in accordance with applicable data-protection obligations under our operating licences.
Kokobet is the trading name of the platform operated by 3-102-897762 LTDA / Luckywayz Limited B.V. The site is accessible at kokkobet.com and was launched in 2024. We hold a Curaçao Gaming Control Board licence (OGL/2024/1497/0884) and operate under Costa Rica registration number 3-102-897762 LTDA. References to "Kokobet", "we", "us", or "our" throughout this policy refer to the operating entity responsible for processing your personal data.
If you have any questions about this Privacy Policy or how we handle your data, you may contact our support team at any time:
We collect personal data in several ways: information you provide to us directly, information generated automatically when you use our platform, and in some cases information received from third parties such as payment processors or identity-verification services. The categories of data we may collect include:
As a licensed operator we are required to verify the identity of our players before processing withdrawals and, in certain circumstances, at other stages of your account lifecycle. We may collect and process:
KYC verification is mandatory before any withdrawal is approved. We may also request documentation at any point if we identify unusual account activity or are required to do so under anti-money-laundering obligations. Failure to provide requested documentation may result in withdrawal processing being paused or your account being restricted.
Where you use our responsible-gaming tools — including deposit limits, session limits, loss limits, cooling-off periods, or self-exclusion — we record and retain that information to ensure your instructions are honoured and to meet our regulatory obligations. This data is treated with a heightened level of care and is not used for marketing purposes.
We process your personal data only where we have a lawful basis for doing so. The purposes for which we use your data, and the basis on which we rely, are set out below.
| Purpose | Lawful Basis |
|---|---|
| Creating and managing your Kokobet account | Performance of a contract |
| Processing deposits and withdrawals via Visa, Mastercard, Skrill, Neteller, iDEAL, Noda Pay, cryptocurrency, and other supported methods | Performance of a contract |
| Verifying your identity in compliance with KYC and anti-money-laundering obligations | Legal obligation / Legitimate interests |
| Enforcing the mandatory 1× deposit turnover requirement before withdrawal | Performance of a contract |
| Delivering and administering bonuses, free spins, and promotions (including the Welcome Package, Friday Reload, Wheel of Fortune, Daily Gift Boxes, Birthday Bonus, and tournament prizes) | Performance of a contract / Legitimate interests |
| Operating the VIP loyalty programme and calculating tier status across 16 levels | Performance of a contract |
| Maintaining game and bet records for dispute resolution and regulatory reporting | Legal obligation / Legitimate interests |
| Detecting and preventing fraud, money laundering, and account abuse | Legal obligation / Legitimate interests |
| Conducting geolocation checks to ensure players are not accessing our platform from restricted jurisdictions | Legal obligation / Legitimate interests |
| Providing customer support via live chat and email | Performance of a contract / Legitimate interests |
| Sending service communications (account notifications, security alerts, verification requests) | Performance of a contract / Legal obligation |
| Sending promotional and marketing communications where you have opted in | Consent |
| Administering responsible-gaming tools and self-exclusion requests | Legal obligation / Vital interests |
| Analysing platform usage to improve our services, game lobby, and user experience | Legitimate interests |
| Complying with our Curaçao GCB licence obligations (OGL/2024/1497/0884) and Costa Rica registration requirements | Legal obligation |
We may send you promotional emails, SMS messages, or push notifications about bonuses, tournaments, new games, and other Kokobet offers — but only where you have given us your consent to do so. You may withdraw that consent at any time by:
Withdrawing your consent to marketing will not affect your ability to use Kokobet or receive service-related communications, which we may continue to send as necessary for the performance of your account agreement.
We do not sell your personal data. We share your data only where necessary and only with the following categories of recipient:
To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners. These include card processors for Visa and Mastercard transactions, e-wallet providers (Skrill, Neteller, MiFinity, AstroPay, Revolut), bank transfer services (iDEAL, Noda Pay, including its connections to ABN AMRO, ING, and Rabobank), Paysafecard, and cryptocurrency network infrastructure. Each payment provider operates under its own data-protection terms.
We use third-party identity-verification and anti-fraud services to carry out KYC checks. These providers process the documents and data you submit for identity verification on our behalf and are contractually prohibited from using that data for any other purpose.
Our lobby includes titles from 70+ software studios, including Pragmatic Play, NetEnt, Play'n GO, Hacksaw Gaming, Nolimit City, Evolution Gaming, Ezugi, Atmosfera, and others. Certain game data (such as your player identifier, stake, and result) may be transmitted to the relevant provider's servers to operate the game. Live-casino streams and RNG games operate on provider-hosted infrastructure. Our Koko Bet Originals (including Plinko 100, Chicken Road, Fish Road, and Mega Block) are provably fair games built exclusively for the Casbit group.
Our sportsbook is powered by BETBY. Relevant account and betting data is shared with BETBY to operate pre-match and live markets, process Combo Boost calculations, and enable cash-out functionality.
We may disclose personal data to regulators, law-enforcement agencies, or other governmental authorities where required to do so by law, by the terms of our licences, or in response to a lawful request. This includes reporting obligations under anti-money-laundering regulations applicable to our Curaçao GCB licence (OGL/2024/1497/0884).
If you registered via an affiliate link, we may share limited account data (such as registration confirmation and activity indicators) with the relevant affiliate partner for the purpose of tracking and paying referral commissions. We do not share your full personal details with affiliates.
We use third-party cloud hosting and infrastructure providers to operate kokkobet.com. These providers act as data processors under our instruction and are bound by appropriate data-processing agreements.
Given the nature of our operations — licensed in Curaçao, registered in Costa Rica, and serving players across multiple jurisdictions — your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place, including contractual clauses with our data-processing partners that require them to protect your data to a standard consistent with our obligations under applicable law.
We retain your personal data for as long as your account remains open and for a period after its closure as required by our legal and regulatory obligations. As a licensed gaming operator, we are required to retain certain account, transaction, and identity-verification records for a minimum period (typically five to seven years following account closure, depending on the applicable regulatory requirement). Retention periods for specific categories of data are as follows:
| Data Category | Typical Retention Period |
|---|---|
| Account registration data | Duration of account + minimum 5 years post-closure |
| KYC and identity-verification documents | Duration of account + minimum 5 years post-closure |
| Financial transaction records | Duration of account + minimum 5 years post-closure |
| Gameplay and betting history | Duration of account + minimum 5 years post-closure |
| Responsible-gaming and self-exclusion records | Duration of self-exclusion period + minimum 5 years |
| Support and live-chat communications | 3 years from the date of the conversation |
| Marketing consent records | Duration of consent + 3 years following withdrawal |
| Cookie and analytics data | As set out in our Cookie section (see Section 8) |
After the applicable retention period expires, your data will be securely deleted or anonymised.
Kokobet uses cookies and similar technologies on kokkobet.com to operate the platform, remember your preferences, analyse usage patterns, and, where you have consented, serve relevant promotional content. The main types of cookies we use are:
These cookies are essential for the platform to function. They maintain your login session, protect against fraud, and ensure that security features such as two-factor authentication work correctly. You cannot opt out of strictly necessary cookies without disabling the site.
These cookies remember your preferences, such as your preferred currency, language, and whether you are using the progressive web application (PWA) or the Android APK. They improve your experience but are not essential.
We use analytics tools to understand how players navigate kokkobet.com — which games are most visited, where players drop off during registration, and how our promotions pages perform. This data is aggregated and used only to improve the platform.
Where you arrive at kokkobet.com via an affiliate link or a paid advertisement, a cookie records that referral so that we can attribute your registration correctly and track any applicable affiliate commission. With your consent, we may also use advertising cookies to display Kokobet promotions on third-party platforms.
You can manage your cookie preferences through the cookie-consent banner displayed when you first visit kokkobet.com, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Whilst we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your Kokobet account has been compromised, please contact us immediately via live chat or at [email protected].
Kokobet offers a range of responsible-gaming tools to help players stay in control of their activity. Where you set deposit limits, session time limits, loss limits, cooling-off periods, or request self-exclusion, we store and act on those instructions. We may also use your gameplay data — including deposit frequency, session length, and wagering patterns — to identify indicators of potential problem gambling and, where appropriate, make contact or apply account-level protections.
Responsible-gaming data is treated with the highest level of sensitivity. It is not shared with third parties for commercial or marketing purposes, and it is retained in accordance with the retention schedule set out in Section 7. If you wish to discuss any responsible-gaming matter, please contact our support team at [email protected] or use the responsible-gaming tools available in your account settings.
Kokobet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification forms part of our KYC process, and accounts found to belong to underage individuals will be closed immediately with any funds returned in accordance with our regulatory obligations. If you believe that a minor has registered an account at kokkobet.com, please contact us immediately at [email protected].
Depending on your jurisdiction, you may have a number of rights in relation to the personal data we hold about you. These may include:
You may request a copy of the personal data we hold about you. We will respond to such requests within a reasonable timeframe and, in any event, no later than 30 days from the date of receipt.
If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it. For minor corrections, you may also update certain account details directly within your account settings on kokkobet.com.
You may request that we delete your personal data. Please note that this right is subject to limitations — in particular, we are required to retain certain data for regulatory, legal, and anti-money-laundering compliance purposes for the periods set out in Section 7. Where deletion is not possible in full, we will explain why and delete what we lawfully can.
You may ask us to restrict the processing of your data in certain circumstances, for example whilst a dispute about its accuracy is resolved.
Where processing is based on your consent or the performance of a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
You may object to processing based on legitimate interests or carried out for direct-marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose immediately.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us at [email protected] or via our 24/7 live chat. We may need to verify your identity before we can fulfil a request. We will respond to all valid requests as promptly as possible. If you are dissatisfied with how we handle your request or your data, you have the right to lodge a complaint with the relevant data-protection authority in your country of residence.
kokkobet.com may contain links to third-party websites, including game providers, payment processors, and promotional partners. This Privacy Policy applies only to the Kokobet platform. We are not responsible for the privacy practices of any third-party site and encourage you to review the privacy policies of any third-party services you access.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will notify you by posting a notice on kokkobet.com and, where appropriate, by email to the address registered to your account. The updated policy will take effect on the date indicated at the top of the revised document. Your continued use of kokkobet.com after that date constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way in which Kokobet processes your personal data, please get in touch with us:
We are committed to resolving any data-protection concerns promptly and transparently. Where you are not satisfied with our response, you retain the right to escalate your complaint to the appropriate supervisory authority in your jurisdiction.
